We only offer quality
We are committed to upholding the highest ethical standards and provide a top quality work environment for all of our employees and the clients we work with – delivering consistent, quality results.
Quality policy
At Iceni we ensure quality of advice and delivery. This means that we are committed to:
- Continuously improve our performance
- Provide services that meet customer and regulatory requirements
- Manage risk proactively
- Improve stakeholder engagement
- Communicate effectively with our clients
- Promote quality awareness throughout our business
- Meeting our quality objectives
CSR policy
The CSR policy explains that Iceni advisory solutions are sustainable and that our operations are led within a legal, ethical and economic framework. This means that we:
- Apply consistently high business ethics standards.
- Hold ourselves accountable for acting with integrity.
- Promote sustainable processes.
- Engage in stakeholder dialogue and partnerships.
- Partner with associations and participate to project funding.
- Support our team by attending their client’s CSR and community engagement activities.
Confidentiality policy
At Iceni we manage the security of client’s information. This means that we:
- Handle and use any client information in the strictest confidence.
- Don’t disclose or use sensitive information.
- Ensure that adequate security measures are applied where necessary.
Communication policy
At Iceni, we communicate effectively with all our internal and external stakeholders. This means that we communicate in a way that is:
- Clear – understandable and to the point.
- Credible – open, honest and balanced, both when the news is good and bad.
- Relevant – timely and customised to meet the information needs of the people we communicate with respectful – to all the people we communicate with and about.
- Two-way – encouraging dialogue between us and our stakeholders.
Gender equality policy
At Iceni, we are committed to achieving gender inclusiveness in the workplace and the community. The Iceni Equality Charter is signed-off by all our employees. It guides us to lead our actions and inform our decision-making. We are successful when:
- We create an environment where individuals are encouraged to increase their span of influence.
- We challenge ourselves and each other to exhibit behaviours that support an equal workplace.
- We extend our influence to our clients’ environments.
People policy
At Iceni we provide attractive, engaging and effective ways of working for our people. This means that we:
- Enable our people to deliver the best outcome.
- Ensure an inclusive and respectful workplace providing equal opportunities for all.
- Support people to pursue engagements that are of their own interest.
- Are committed to the on-going development of our people.
Training policy
At Iceni we are committed to the continuous training and development of our people in terms of technical training, industry expertise and professional skills development. This means that we :
- Sustain focus on structured professional development.
- Enable our team members to meet new challenges and reach their full potential.
- Ensure that both the individual and Iceni’s objectives are achieved.
- Continually aim to keep the team motivated.
Knowledge management policy
At Iceni, we seek to ensure the efficient handling of information and resources, to minimise duplication of effort and ensure continuous learning and development. This means that we:
- Create new knowledge (through assignment delivery and professional development)
- Identify knowledge that is critical to strategy and operations
- Collect knowledge so it can be shared with others
- Review knowledge to evaluate its relevancy, accuracy, and applicability
- Share knowledge through documentation, informal posts, and collaborative activities
- Access knowledge through pull (e.g., search) and push (e.g., alerts) mechanisms
Use knowledge to solve problems faster and make more informed decisions.